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Open that complaint box, you’ll find your excuses there

excuse-invalid“You’re too late…this offer is closed. Besides, you’ve cancelled twice on the subscription so I wouldn’t let you back in anyway.”

As I was reading this email, I started to get pissed off. ‘Oh, so he’s really not going to take my money…RIGHT!!’ I muttered to myself.

Right he was…and he was dead serious.Continue reading

The customer is always right…except when they’re clueless

soup-nazi“You must not be very smart!”

That was what the customer shot at me when I worked for a mail order catalog about 20 years ago.

So this tool is trying to order something, and I tell him the item is out of stock and is back-ordered.

That wasn’t what he wanted to hear.Continue reading

Are you waiting for Godot??

waiting-for-godot“Nothing to be done.” Vladimir takes up the thought loftily.

Vladimir and Estragon, two men ‘determined’ and on a ‘mission’…

a mission to wait for the man (?)…the myth (?)…the legend (?)…Godot.

Who is Godot, you ask?? I do not know…and perhaps neither do they.Continue reading

Don’t Procrastinate Until it’s Two Thirty

toothacheMy dentist stared at the X-RAY while calmly humming a song to himself, then casually turned to me and said:

“Yeah, this has to come out.”

‘S%#@.’ I thought to myself. Part of me was nervous and bummed. The other part of me was relieved.

Bummed because, of course, I was about to lose a molar in the back of my mouth. Relieved because I was about to be freed from some of the most intense pain I’ve ever felt.

The dreaded toothache…but not just any toothache…Continue reading

Jackaninnys, Credit Cards and Game of Thrones

jackassI was going to quote this jackass below (as I sometimes do) but today I decided not to give him the press.

Here is the whining in a nutshell:

Guy bitches to me that even though he can get a free trial of an autoresponder email service and my free bonus (that will actually help him to use said autoresponder and actually make some money…AND…he can keep the bonus even if he doesn’t want to use the service) he is ‘not willing’ to put in his credit card info to start the trial.

THIS, my esteemed friends, is the loser mentality.

In reality, he is not willing to do ANYTHING to change his current situation.

Anything.

Because he is not living in reality.Continue reading

6 Ways How to Deal with Self Doubt

how to deal with self doubt

Learning how to deal with self doubt is vital if you want to grow

We all go through it.  I mean…everyone.

The gripping anxiety of self doubt.

But not just doubt.  Self doubt and fear.  And they often go hand in hand…

Just last week, I was working on a part of my business (we’ll call it Project X) that I was overhauling to improve going forward.  This is something I really want to conquer to take my business to the next level.  It wasn’t going well and I was frustrated.  But then it started happening:  That feeling of doubt and questioning in my mind…in my body.Continue reading

How Successful People Think – Brendon Burchard

Brendon Burchard on How Successful People Think

Brendon Burchard on How Successful People Think

Today I’m in Palm Desert after an awesome networking event I attended last night. It was very energizing to be around so many successful people and to be inspired like that.

It also reminded me how important it is to surround yourself with the right people if you want success in life. Yes…there will be a blog post on this very soon! 🙂

Today though I want you to watch this video by motivational author and online specialist Brendon Burchard on how incredibly successful people think.Continue reading