He didn’t lack panache and he didn’t lack being a pioneer.
Herb Kelleher wanted to turn the airline industry upside down by offering low cost fares with a minimum of frills.
Southwest Airlines was born.
But what seems to get lost…especially in this day and age…was carrier’s obsession with customer service. Oh, I have absolutely no proof they were obsessed, but I nonetheless know that they were.
Simple: My own experience with the airline.
Well…here we are.
The grand calendar has been laid down before us once again, and we’re usually asked 2 questions (or some variation of them):
“How did your year go?”
“What’s your New Years Resolution?”
It’s the ‘end of the year’, and we all have various levels of reflection: “Did I accomplish IT?” “Was THIS YEAR successful?”
Did it go according to plan?
Most likely not.
But that’s not the point.Continue reading
Tis the season of giving…
…otherwise known as ‘retail’s mission to reduce your bank account as much as possible for a month’.
Don’t get me wrong…I love the holidays. But I think as I get older I become a bit more cynical with all the holiday product ads we get bombarded with…especially the car ads: ‘Merry New Year honey…here’s proof of my love…hope I spent enough on the new Beamer for you!’
Which I think is why I was never excited by giveaways…and why I (to date) have never run one.
Lately I’ve seen a bunch of ’em. Russell Brunson has an iPad giveaway for example. Bill McIntosh (he’s been around for years) just started one where he’s giving 10 of his popular courses to one (?) ‘lucky’ winner.
Not interested…Continue reading
Just the sound of the word can conjure a feeling of…’finality’. ‘Lock down’.
But it can also suggest ‘solidarity’. ‘Discipline’.
Funny how a word can elicit different feelings and emotions. And they can oftentimes be very contradictory.
I sometimes reflect on the numerous occasions in my life when I could not…would not…commit to a endeavour, business or personal.
“Well, it’s a big decision.” I would reassure myself. And indeed, some decisions ARE big decisions and can create a good measure of uncertainty. And they SHOULD be carefully weighed.
Then there are ‘things’ that we cannot commit to…won’t commit to. And we wonder why.
It’s about failure. Knowing if something will simply work. But not just failure. What if whatever we commit to DOES work?Continue reading
‘…as the doctor pulled the long thin vacuum tube from out of his mouth (down to his lungs), Niki said…
do it again.’
Niki Lauda, a legendary Formula 1 racecar driver from the 70’s and 80’s, had been injured in a crash in Germany in 1976. Most of his face and scalp were burned badly, but what threatened his life were the deep burns in his lungs as he sat in his flaming race car inhaling hot gases.
Miraculously, he survived. But the doctors had to continuously vacuum the fluid from his lungs. Lauda was determined to race again that same year and reportedly urged the doctors to suck the poison out of his lungs as fast as possible, despite the intense pain.
Lauda not only was able to step back in to his race car 6 weeks later (the liner of his helmet soaked with blood after his first race back), Lauda would Continue reading
“No one is going to buy a higher ticket item…I tried.”
This was a response I received after yesterday’s post. Nothing else was offered in the their answer.
To say this is not true couldn’t be more of an understatement.
‘High ticket’ products are sold in every industry, everywhere. every day. You could start rattling them off by the tens of dozens…starting with housing.
What this response speaks to specifically is this person’s FAILURE to sell higher ticket products.
They ‘tried’. I wonder how hard they ‘tried’?
I’m betting not very.Continue reading
“You name him. I beat him.”
Boxing has always fascinated me from a psychology standpoint. I think most misunderstand the sport because it’s really not about violence as much as it is tactics…
“If you fight angry, you make a lot of mistakes, and when you fight a sharp, witty fighter like me, you can’t make mistakes.” – Floyd Mayweather
I’m not a Floyd Mayweather fan, but I admire his single-mindedness. His confidence. His unwavering belief that no one can beat him and he is willing to bet on himself and put it all out on the line.
But he does not let his anger get the best of him.
There is the now the well-known story of how Floyd tried to bet 400K on himself before his fight with Conor McGregor (they didn’t allow the bet). Knowing his personality and ego, I’m sure he wanted to bet 10 million.
He absolutely believed and knew that he would win.Continue reading
We’ve been on roll this week!
I say ‘we’ve’ because of YOU…my Insiders Email Group (if you’re not why not??). You’re taking the time to read my emails/posts and I’m getting real with you…as I always do. And I appreciate the feedback I’m getting.
Some of the content this week has been heavy. Some would consider it negative (have had a few replies on this) but largely the response has been great. That’s because most of you GET IT. You get that some real changes need to take place in our world of online business. You get that people’s attitudes have to change if they’re going to see change in their lives.
So on that note…Continue reading
So you think you’re all that and a bag of chips?
You’ve been through the ringer…you’ve overcome huge obstacles in your life and business, and you’ve grown in ways you’ve never imagined.
If this has been your journey, I truly applaud you.
Your friends and loved ones watch your victories unfold and proclaim before you:
“You rock…stay true to yourself man…you’ve got this!”
You’ve got nothing IF you ‘stay’ anywhere…and the truth is often wrong.Continue reading
…and hot off the waffle iron of yesterday’s post I got a ‘humdinger’ of a response:
“This is crazy. You talk about all the hours you work (you are cool I guess) and thousands are creating hands off businesses and walking away with millions while you waste time writing about your money. You’re obviously an out of toush old man. You haven’t heard of Instagram have you.”
Criminy. I guess I’ve lost it. But I must disagree with your assertion that I’m ‘out of toush’. I can still get some good tail if I say so myself..
But let me digress and address this warrior of extreme intellect and man of wisdumb…
Clyde (let’s call him Clyde) is commenting on my post yesterday where I discussed the masses’ misunderstanding of the 4-Hour Workweek. I pointed out that while working towards a business and lifestyle where you can cut down your hours and still make great semolians is a great goal (and totally attainable) it takes a significant amount of upfront, consistent work to get there.
Apparently (as in he needs some parenting) Clyde thinks that in today’s world we can simply just slap a business together and throw it out there like a frisbee and it will come back ’round and serve you your beach house deed.Continue reading